Documentation
Comprehensive guides and reference documentation for PixelSuite.
Forgot Password
Use this page to request a password reset link if you have forgotten your password.
Fields
| Field | Type | Required | Notes |
|---|---|---|---|
| Client Code | Text | Yes | Your organisation's unique client code. |
| Username | Text | Yes | Your Pixelsuite username. |
Process
- Enter your client code and username.
- Click Reset Password.
- If a matching account is found and has an email address on file, a reset link will be sent to that email.
- The page will show a success message. Check your inbox and follow the link to reset your password.
Error States
| Message | Cause |
|---|---|
| Username not found | No account exists with that username for the given client code. |
| No email address on account | The account has no email address configured — contact your administrator to reset your password. |
Notes
- The reset link expires after a period of time. If your link has expired, request a new one.
- The form is hidden after a successful submission and replaced with a confirmation message.